1.2.5.1

with regard to the passenger and his cabin luggage, the period during which the passenger and/or his cabin luggage are on board the ship or in the course of embarkation or disembarkation. However, with regard to the passenger, carriage does not include the period during which he is in a marine terminal or station or on a quay or in or on any other port installation;

1.2.5.2

with regard to cabin luggage, also the period during which the passenger is in a marine terminal or station or on a quay or in or on any other port installation if that luggage has been taken over by the carrier or his servant or agent and has not been re-delivered to the passenger; and

1.2.5.3

with regard to other luggage which is not cabin luggage, the period from the time of its taking over by the carrier or his servant or agent on shore or on board until the time of its re-delivery by the carrier or his servant or agent;

1.2.9.1

articles and vehicles carried under a charter party, bill of lading or other contract primarily concerned with the carriage of goods, and

1.2.9.2

live animals;

3.4.1

All vehicles carrying commercial goods or involved in a commercial venture not mentioned under sections 3.2 and 3.3.

3.5.2

Vehicles carrying hazardous goods.

3.5.3

All vehicles constructed for the carriage of commercial goods over 6m long.

3.5.4

All vehicles constructed for commercial use towing a trailer where the combined length exceeds 12.5m.

3.5.5

All vehicles constructed for commercial use transporting vehicles for sporting events.

3.7.1

Unless otherwise advised, payment for all bookings is due at the time of booking.

3.7.2

If you book a flexi or premium ticket more than 7 days in advance of travel on the Liverpool Route, the Dutch Route, the Cairnryan Route or the ROI Routes a non- refundable charge of €5 will guarantee your reservation and the booking price at the time of reservation. If you take advantage of this offer you must pay the full booking price within 2 days of making your reservation. If you have not paid the full amount due before the specified date indicated at the time of booking we shall be entitled to cancel your booking without notice, the charge of €5 will not be refunded, and we shall have no further obligation or liability towards you. You will be liable for any re-price or charges for amendments or cancellations in your booking in accordance with section 8.3.2. This offer is not available if you book an economy ticket.

3.7.3

If you book an economy or flexi ticket more than 42 days in advance of travel on the Continental Route a non-refundable deposit of €100 or 10% (whichever is the greatest) of the booking price will guarantee your reservation and the booking price at the time of reservation. If you take advantage of our €100 or 10% non-refundable deposit you must pay the balance of the booking price at least 42 days before departure or your deposit will be lost and we shall have no further obligation or liability towards you. You will be liable for any re-price or charges for amendments or cancellations in your booking in accordance with section 8.3.2.

3.9.1

The prices (which include all applicable taxes, fees and charges) shown in Pounds Sterling on our website or in our brochures are applicable only for bookings made in the United Kingdom.

3.9.2

For all non–web bookings a €15 service fee applies for vehicle bookings and a €5 service fee for foot passenger bookings. These service fees are charged per booking unless expressly stated. Foreign currency prices for bookings made abroad are shown in separate publications.

3.9.3

A €4 charge will be made to passengers who require written confirmation of their journey sent by post. A €1 charge will be made to passengers who require written confirmation of their journey by SMS. There is no charge for notification by e–mail.

5.5.1

We reserve the right to vary or withdraw day trips, sightseeing tours and cruises up until 36 hours before the departure time/date. They are offered subject to availability of allocated space, which may be limited.

5.5.2

You will be given the opportunity to accept any variation to the trip, sightseeing tour or cruise or cancel the booking without any liability. If you or we cancel a trip, sightseeing tour or cruise in accordance with this section 5.5, we will provide you with a refund of any amount paid.

5.5.3

No-shows: If all passengers on a booking fail to show for the outward sailing, the booking will be cancelled in full. If one or more passengers on a booking check-in for the outward sailing, then it will not be cancelled.

5.6.1

Car passengers on the ROI Routes: Cats and dogs may travel in your car free of charge under the Pet Travel Scheme (for full details visit www.defra.gov.uk or telephone 0370 241 1710) Please note it is your responsibility to provide all necessary documents and make all arrangements including where necessary quarantine, to satisfy all legal requirements. Your pet is not allowed onto the passenger decks onboard.

5.6.2

Foot passengers on the ROI Routes: Foot passengers may bring small pets in a pet traveller's case, but they will be placed on the car deck for the duration of the journey as no animals are permitted in the passenger areas onboard.

5.6.3

The Cairnryan Route: Small dogs may be permitted in the passenger areas if they are secured for the duration of the crossing in a pet traveller case. However, this is at the discretion of Stena Line personnel and, if requested, passengers may be required to place the animal on the car deck in the dedicated kennel area.

5.6.4

The Liverpool Route: Cats and dogs may travel in your car free of charge. Your pet is not permitted in cabins or other passenger areas onboard but you can book a dog kennel allowing access to your pet throughout the crossing. A £15 charge per sailing applies.

5.6.5

The Dutch Routes: Pets are charged £14 each way and can travel in your car or in kennels that are available onboard the ship under the Pet Travel Scheme (for full details visit either www.defra.gov.uk or the english.nvwa.nl/topics/travelling-to-the-netherlands-with-your-dog-or-cat). TV monitoring of the kennel is available in all cabins and normally arrangements can be made to visit any vehicle containing pets during the crossing.

5.6.6

Continental Route: Pets are permitted to travel under the Pet Travel Scheme (for details see www.agriculture.gov.ie/pets) free of charge either in their owner’s vehicle or in onboard kennels subject to availability. You must advise us that you intend to bring a pet at the time of booking and in advance of travel. Pets will not be allowed in the passenger areas of the ship. Access to the car deck during the crossing is not permitted unless accompanied by a member of staff and is at staff discretion. Unaccompanied pets will not be permitted to travel. There is a maximum of 5 pets per person travelling.

5.6.7

For more information regarding necessary documentation, please visit:http://ec.europa.eu/food/animal/liveanimals/pets/index_en.htm. Please note it is your responsibility to provide all necessary documents and make all arrangements including, where necessary, quarantine, to satisfy all legal requirements.

6.4.1

we may offer you refreshments, snacks or meals, in reasonable relation to the waiting time, when they are available and can be reasonably supplied. Alternatively (at our discretion) we shall provide you with a voucher for redemption at any Stena Line port or on-board outlet, the value of which shall depend on the waiting time; and

6.4.2

we will try to arrange a suitable alternative ferry crossing to your final destination as set out in your e-ticket and reservation advice, provided that alternative arrangements are available and can be reasonably supplied.

6.5.1

Where the delay in departure requires a stay of one or more nights we shall offer you and, unless otherwise agreed, arrange, at our cost, the provision of adequate accommodation on board, or ashore, and transport to and from the port terminal and place of accommodation. The total cost of such accommodation ashore, not including transport to and from the port terminal and place of accommodation, shall be limited to EUR 80 or GBP equivalent per person per night for a maximum of 3 nights. We will also provide transportation to and from the port terminal and the place of accommodation, reimbursing your reasonable costs on submission of receipts (as applicable) or, if using your own vehicle, in accordance with the current Stena Line mileage policy.

6.5.2

Where the cancellation or delay in departure necessitates additional expenditure between your home and the port terminal we may limit our expenditure and will only compensate you for reasonable costs on submission of applicable receipts or, if using your own vehicle, in accordance with the current Stena Line mileage policy.

6.5.3

For the avoidance of doubt, if an offer of a reasonable alternative route is declined and you choose instead to wait at the terminal, no accommodation will be provided or funded.

6.6.1

one hour in case of a scheduled journey of up to four hours;

6.6.2

two hours in case of a scheduled journey of more than four hours, but not exceeding eight hours;

6.6.3

three hours in case of a scheduled journey of more than eight hours, but not exceeding twenty four hours; or

6.6.4

six hours in case of a scheduled journey of more than 24 hours.

6.11.1

You shall not be entitled to compensation under sections 6.6, 6.7 and 6.9 or the provision of accommodation at no charge to you under section 6.5 where the cancellation or delay is caused by weather conditions endangering the safe operation of the ship or by extraordinary circumstances hindering the performance of the passenger service which could not have been avoided even if all reasonable measures had been taken.

6.11.2

Weather conditions include strong winds, heavy seas, strong currents, difficult ice conditions, extremely high or low water levels, hurricanes, tornados and floods. Extraordinary circumstances include, but are not limited to, natural disasters including fires and earthquakes, terrorist attacks, wars and military or civil armed conflicts, uprisings, military or illegal confiscations, labour conflicts, landing any sick, injured or dead person, search and rescue operations at sea or on inland waterways, measures necessary to protect the environment, decisions taken by traffic management bodies or port authorities, or decisions by the competent authorities with regard to public order and safety as well as to cover urgent transport needs.

7.2.1

You agree that we are entitled at our discretion (subject only to refund of the fare) to refuse to provide transport for any person, luggage or vehicle for any reason related to safety or security or in the interests of other passengers or to ensure compliance with immigration, customs, health or other applicable regulations. You must comply with all safety and security regulations and notices and any instructions given to you by our employees or agents.

7.2.2

You shall at all times conduct yourself in a manner which does not endanger or threaten any person or property, injure or assault any person, threaten, abuse or insult other passengers or members of the crew, cause the theft, loss of or damage to property, or prejudice the health of, or cause distress, discomfort or unnecessary inconvenience to any passenger or crew member. If in our reasonable opinion your conduct is likely to give cause for concern we reserve the right to refuse to allow you to embark or require that you disembark and/or leave the terminal facilities and we may also report the matter to any relevant police or other enforcement authority. We also reserve the right to refuse to carry you on your return journey or at any time in the future. Under such circumstances we shall not refund any money that you have paid for the relevant journey, we shall have no liability to you as a result of the cancellation of your travel, and you will reimburse us any costs we incur in order to repair or replace property, lost damaged or destroyed by you and compensate any passenger or crew member affected by your actions.

7.6.1

before or at the time of disembarkation for cabin luggage, and

7.6.2

before or at the time of its redelivery, for all other luggage.

In the case of damage to luggage which is not apparent; notice in writing is required within fifteen days from the time of disembarkation or re-delivery or from the time when such re-delivery should have taken place. You will be presumed to have received your luggage undamaged if you fail to notify us within the prescribed periods, as stipulated, unless the luggage has at the time of receipt been the subject of joint survey or inspection in which case no notice in writing need be given. We shall have no liability in respect of loss of or damage to cash, negotiable securities, gold, silverware, jewellery, ornaments, works of art, electronic equipment or other valuables unless they have been identified to and deposited with us for the agreed purpose of safekeeping. Our liability, if any, shall otherwise be determined in accordance with the Convention, subject always to a deductible of 149 SDR applying to any claim in respect of luggage and a deductible of 330 SDR applying in the case of damage to a vehicle, such sum(s) to be deducted from the loss or damage due to you.

8.3.1

Changes in the route, date or time of your sailing, and/or changes in the passenger numbers or vehicle, and/or extra items added to your booking (subject to availability) may result in an increase in the price payable (“a Re-price”).

8.3.2

Charges for amendments or cancellations, along with other charges, payable by you are set out below:

8.3.3

No refunds are payable to you for cancellation of day trip, sightseeing tours or cruise bookings where you cancel the booking, save where section. 5.5 applies.

8.3.4

Separate cancellation charges vary on a Rail & Sail booking depending on ticket type – please call +44 (0) 343 208 1800 for further details or see the online conditions via the following link: https://www.stenalinetravel.com/ferry-to-holland/rail-and-sail

8.4

Refunds: Payment of the reimbursement provided for in paragraph 6.4.1 will be made within 7 days. The payment of compensation (by voucher or otherwise) referred to in sections 6.6 to 6.9 shall be paid within one month after the submission of the request for compensation less any cancellation charges and subject to any particular conditions of the product purchased, provided that a claim is made within 12 months of the intended departure date. Refunds will not be made in respect of:

8.5

Tickets and Booking References: Please ensure that you have your ticket or booking reference available for provision to the service operator at the time you wish to use the booked service.

8.6

Bad weather: Bad weather or sea conditions may lead to the cancellation of services. We will do our best to assist passengers when this is the case, but cannot accept liability for any costs or inconvenience incurred.

9.1

Subject to section 7.6 and the remainder of this section 9, we shall be liable for the damage suffered as a result of the death of or personal injury to you and loss of or damage to your luggage if the incident which caused the damage so suffered occurred in the course of the carriage and was due to the fault or neglect of the carrier or of his servants or agents acting within the scope of their employment.

9.2

Limitations and exclusions:

9.3

Unless otherwise applicable under the Convention and/or the PLR or other applicable law we shall be under no liability to you at all if the failure to perform or improper performance of any contractual obligation is caused by:

9.4

Time-bar for actions: Any action for damages arising out of the death of or personal injury to a passenger or for the loss of or damage to luggage shall be time-barred after a period of two years, subject to any suspension and interruption that may be allowable pursuant to the Convention/PLR.

The limitation period shall be calculated as follows:

9.5

YOUR LEGAL RIGHTS

10.1

General and Reservations: If you have a disability and you require any special assistance with regard to on board facilities (including cabins where available), seating, required services or the need to bring your own medical equipment or an assistance dog, you should inform us at the time of booking, or at the very latest 48 hours before the special assistance is required by e-mail (internationalsales@stenaline.com) or telephone (+44 (0) 343 208 1800).

10.2

If you have a disability we will carry you where arrangements have been made to provide for your particular needs. If you do not inform us of your particular needs at the time of booking, or at the very latest 48 hours before the special assistance is required, we will nevertheless use reasonable efforts to accommodate your particular needs.

10.3

You should present yourself at the designated point at the port of departure at least 60 minutes before the published embarkation time or such other time specified in your e-ticket and reservation advice.

10.4

Travel with an attendant: We may require that you travel with an attendant if it is essential for safety reasons or you are unable to assist in your own evacuation from the ferry or you are unable to understand safety instructions. Any such attendant will be carried free of charge upon submission of appropriate evidence e.g. a doctor’s note that such assistance is required.

10.5

We may limit the number of disabled persons or persons with reduced mobility travelling on any particular sailing:

As the number of disabled persons or persons with reduced mobility that we are able to carry may vary from ship to ship and port to port, it is important that you notify us of any disability and special assistance requirement in accordance with section 10.1 above.

10.6

Where we have been notified of your special requirements under section 10.1 and it is not possible to carry you for reasons set out in section 10.5 above we shall make all reasonable efforts to propose suitable alternative transport or offer reimbursement of the ticket price.

10.7

Where we cause loss or damage to your mobility equipment or other specific equipment due to our neglect or fault we shall pay compensation corresponding to the replacement value of the equipment concerned or reasonable repair costs, where it is possible to repair the equipment.

12.1

We may transfer our rights and obligations under these Terms of Business to someone else. We may transfer our rights and obligations under these Terms of Business to another organisation, but this will not affect your rights or our obligations under these terms.

12.2

You need our consent to transfer your rights to someone else. You may only transfer your rights or your obligations under these Terms of Business to another person if we agree to this in writing.

12.3

If a court finds part of these Terms of Business illegal, the rest will continue in force. Each of the paragraphs of these Terms of Business operate separately. If any court or relevant authority decides that any of them are unlawful, the remaining paragraphs will remain in full force and effect.

12.4

Even if we delay in enforcing these Terms of Business, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these Terms of Business, or if we delay in taking steps against you in respect of your breaking this contract, that will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

12.5

Inconsistencies between these Terms of Business and any other applicable terms: Where there is any inconsistency between these Terms of Business and any applicable terms, the terms with the most favourable provisions to you shall prevail.

12.6

Law and jurisdiction: English law shall apply to the arrangements made with you and the English courts shall have non–exclusive jurisdiction over any legal proceedings between us and you. If you live in Scotland you can bring legal proceedings in either the Scottish or the English courts. If you live in Northern Ireland you can bring legal proceedings in either the Northern Irish or the English courts.